Following strictly the sanitary directions of our ministries of Health and Tourism for the 2020 season, we had applied the below safety protocols at Philoxenia Hotel and have ensured a safe environment to our guests and staff.
Please note that the moment any possible changes on the mandatory protocols will be revealed by our ministries for 2021 season, we will publish them here in order to inform you accordingly. Below, you quote you the protocols that had been followed in 2020.
The check-in and check-out time has been modified in order the rooms to be cleaned in even more detail and for social distance purposes. Consequently, the check in starts from 15.00 pm and the check out ends at 11.00 am.
Receptionists welcome guests wearing a sneeze guard and gloves. During the check-in/out procedure, a distance of 2 meters between the front office and the guests is required.
Our standard room cleaning service is modified following the COVID-19 safety instructions. As a result, Instead of daily making up your room, we recommend entering every 2-3 days.
Of course, in case you would like your room to be cleaned a specific day or even daily, all you have to do is to leave the "please make up my room" sign on your door handle and we will be at your service.
Our cleaning maid, entering the rooms wearing gloves, mask and a single use waterproof pron. All hard surfaces are cleaned by approved disinfectants and all cloth materials with steam cleaner.
Bed sheets, pilow cases, and towels are gathered in closed cases and washed at 70 C in order to be decontaminated. All rooms after being decontaminated are left with balcony doors open in order fresh air to be circulated in the interior.
All shared areas and surfaces are daily cleaned using disinfectants which are approved by our national organization for medicines.
Furthermore, nobody except the residents and the staff of the hotel is allowed to enter at the interior areas of the hotel as a measure against any possible transmission. The hotel's shared toilets are closed in order to avoid the multiple entering of guests during the day, without previously having decontaminated them.
The tables are distanced at minimum 1,70 meters. You will find hand sanitizers on each one of them as well as on the reception desk and at each entrance of the hotel.
As always, you will have the chance to enjoy our delicacies. Though, this year, it will be directly served by Philoxenia Hotel staff to your tables in order to provide an isolated environment to the buffet surroundings and to promote social distance among the guests.
Specifically this year, the buffet area is not be open for guests to enter. On the contrary, our staff wearing mask and gloves delivery the breakfast after having decontaminated their gloves, the buffet cookware, the guest's cutlery and the entire breakfast and cafeteria surfaces.
The buffet's cutlery and plates are washed only in high temperature (70 C) dish washing circle in order to provide the best possible hygiene.
We focus on the daily decontaminating of the hotel areas, providing a clinical environment an excellent hygiene to our guests and staff.